AUSTRALIA: Australia Post is currently experiencing some delays in parts of their network due to COVID-19 lockdowns and staff shortages due to COVID-19 positive cases. This is mixed with handling Christmas-peak like parcel volumes nationally. Please order ahead and choose Express Post in checkout if you need products quickly.

INTERNATIONAL (outside Australia):
Some delays, depending on COVID-19 outbreaks in destination country.

There may be delivery delays for non-Australian orders. Please allow more time for your order to arrive and check your tracking link for the latest information before contacting us. If in doubt, contact the shipping carrier directly to obtain further information. When ordering mailers, it's best to keep additional buffer stock to avoid running out during this time.



CLOUD9 will not be responsible for any parcels that cannot be delivered correctly. These include incorrect, non-deliverable or incomplete addresses. We have the right to charge any additional re-shipment fees for packages that are sent back to us. Order cancellations can be considered but are not guaranteed. Once you make an order our team will work as quickly as possible to get it dispatched and on its way to you. As soon as your order has been dispatched, we cannot cancel that order.

Order Processing: Monday - Friday (except public holidays)

Dispatched time: Within 48 hours

We are currently shipping to: Australia, New Zealand, USA, and Canada

Shipping Costs

Australian Standard Post (5-9 Business Days)


or FREE on orders over $50

Australian Express Post (2-4 Business Days)


or FREE on orders over $100

International Standard Post (10-14 Business Days)


or FREE on orders over $80

International Express Post (7-10 Business Days) $24.95